12 lines
1019 B
HTML
12 lines
1019 B
HTML
<p>Notifications are a scarce resource. Each unnecessary ping trains operators to ignore the next one, including the gift you actually needed.</p>
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<h2>Severity ladder</h2>
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<p>Info (log only), attention (desktop toast), interrupt (sound or phone). Most events belong in info. If everything is interrupt, you have no ladder.</p>
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<h2>Wording</h2>
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<p>Lead with the action: “Thank @user — Galaxy x1.” Do not lead with the product name of your monitoring app. The operator already knows which app buzzed.</p>
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<h2>Rate limits</h2>
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<p>Cap toasts per minute per room. Collapse repeats into “12 roses in 20s.” Humans cannot process a firehose and will blame the tool instead of the settings.</p>
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<h2>Quiet hours</h2>
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<p>Personal phones need a night profile even if the desktop stays loud. Split channels so family devices are not on the same stream as ops.</p>
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<h2>Review weekly</h2>
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<p>If an alert type was never acted on in seven days, demote it. Notification design is maintenance, not a one-time toggle screen.</p>
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