12 lines
1008 B
HTML
12 lines
1008 B
HTML
<p>New operators fail when training is a screen-share of vibes. Onboarding should be a sequence they can repeat without the senior person on the call.</p>
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<h2>Day one</h2>
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<p>Accounts, runbook location, where archives go, and a 20-minute shadow of a real room with no typing privileges. Watching is cheaper than a mistaken ban.</p>
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<h2>Day two</h2>
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<p>They handle alerts on a secondary room while a senior owns the primary. Debrief for fifteen minutes. Write down the two mistakes that actually happened.</p>
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<h2>Permissions</h2>
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<p>Grant the least access that still lets them work. Admin on day one is how credentials leak into screenshots.</p>
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<h2>Language and tone</h2>
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<p>If the host’s room has a specific voice, give three example replies—not a brand manifesto. Operators copy examples. They do not memorize essays.</p>
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<h2>Offboarding</h2>
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<p>Revoke tokens the same day someone leaves the roster. Rotate webhook URLs if they had them. Onboarding without offboarding is half a security program.</p>
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