12 lines
1.1 KiB
HTML
12 lines
1.1 KiB
HTML
<p>Chat moderation during a live is a workflow, not a personality trait. Teams that skip the workflow either freeze on insults or over-block and kill the room.</p>
|
|
<h2>Write the rules before the show</h2>
|
|
<p>List banned topics, allowed teasing, and what happens on repeat offenses. If two moderators would disagree, the rule is not written yet.</p>
|
|
<h2>Keyword alerts versus bans</h2>
|
|
<p>Alerts are for review. Auto-hide is for unambiguous spam. Mixing them causes either alert fatigue or silent over-moderation. Keep the lists separate and short.</p>
|
|
<h2>Escalation</h2>
|
|
<p>First offense: hide or timeout. Second: longer timeout. Third: block and a one-line note in the session log. Skipping steps makes appeals impossible.</p>
|
|
<h2>On-camera coordination</h2>
|
|
<p>The host should not read every flagged line. Moderators send a three-word cue when the host must address something. Long Slack essays during a live are a failure mode.</p>
|
|
<h2>Aftercare</h2>
|
|
<p>Export flagged messages with timestamps. Review once, adjust the keyword list, and stop relitigating the same clip in group chat for three days.</p>
|